Frequently Asked
Questions

pesobet strictly enforces a minimum age of 21 years for all registered users, in compliance with Philippine gambling regulations. This is not optional — all accounts are subject to age verification as part of the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are under 21, please do not attempt to register.

pesobet accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilHealth ID
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last three months). KYC verification is usually completed within 24 hours on business days.

No. pesobet strictly allows only one account per person. Creating multiple accounts (also called duplicate accounts) is a violation of pesobet's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function rather than creating a new account.

Go to the pesobet Login page and click the "Forgot Password" link. Enter the email address associated with your account and pesobet will send you a password reset link. Check your inbox (and spam folder) for the email. The reset link is valid for 30 minutes. If you don't receive the email or continue to have trouble accessing your account, contact pesobet's 24/7 live chat support.

You can update certain details like your contact number and address through your account settings. However, changes to your full name or date of birth require verification and must be requested through pesobet's live chat support team. Supporting documents may be required. Note that your name must match the name on your payment method to process withdrawals successfully.

pesobet supports the following payment methods for Filipino players:

• E-wallets: GCash, Maya (formerly PayMaya)
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

Please note that pesobet does not accept credit card deposits or any form of cryptocurrency. All transactions are processed in Philippine Peso (PHP / ₱).

GCash deposits to pesobet are processed instantly in most cases. Once you complete the payment on the GCash side, your pesobet balance should update within seconds. If your deposit does not appear after 5 minutes, check that the transaction was completed successfully on GCash, then contact pesobet's live chat support with your GCash transaction reference number.

pesobet has a low minimum deposit to make the platform accessible to all Filipino players. The minimum deposit amount varies slightly by payment method — GCash and Maya typically have a minimum of ₱100, while bank transfers may have a minimum of ₱500. There is no maximum deposit limit set by pesobet, though your payment provider (e.g., GCash wallet limit) may impose its own caps.

pesobet does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. Always check with your payment provider for their current fee schedule. pesobet recommends using GCash or Maya for the fastest and most cost-effective deposits.

To withdraw from pesobet, log in to your account and navigate to the Cashier or Wallet section. Select "Withdraw," choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your account has completed KYC verification and that your withdrawal method matches the name on your pesobet account — mismatched names will cause delays.

Withdrawal processing times at pesobet depend on the method chosen:

• GCash / Maya: Usually within 1–3 hours, often faster during business hours
• Bank transfer: 1–3 business days depending on the receiving bank

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer to process. If your withdrawal has not arrived within the stated timeframe, contact pesobet's live chat support with your withdrawal reference number.

Yes. The minimum withdrawal amount on pesobet is ₱500 for all payment methods. This helps ensure that transaction fees (charged by banks and e-wallet providers) do not consume a disproportionate share of small withdrawal amounts. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification for security purposes.

Common reasons for withdrawal delays or rejections on pesobet include:

• KYC verification not yet completed or documents pending review
• Name on withdrawal account does not match the name on your pesobet account
• Active bonus wagering requirements not yet fulfilled
• Withdrawal amount is below the ₱500 minimum
• Unusual account activity flagged for security review

If none of these apply, contact pesobet's 24/7 live chat support for a status update.

pesobet regularly offers a range of bonuses and promotions for both new and existing players. These include welcome bonuses for new registrations, reload bonuses on subsequent deposits, free spins on selected slot games, cashback offers, and special event promotions tied to major Philippine and international sporting events like PBA, NBA, and UFC. Check the Current Offers page for the latest active promotions.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus funds convert to withdrawable cash. Each pesobet promotion has its own specific wagering requirement — always read the terms of each offer carefully on the Current Offers page.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the specific promotion. Once the wagering requirement is fulfilled, the resulting balance becomes withdrawable. If you prefer not to participate in a bonus, you can opt out before accepting it. Contact live chat support if you need help declining a bonus that has already been credited to your account.

pesobet offers a wide variety of games to suit every type of player:

• Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time
• Slots: Hundreds of video slots from top providers, including jackpot slots
• Bingo: Online bingo rooms with multiple game variants
• Fishing Games: Popular arcade-style fishing games like Captain Fisher
• Sports Betting: PBA, NBA, UFC, boxing, football, and more

New games are added regularly — check the pesobet Casino page for the full current library.

Yes. pesobet is fully optimized for mobile browsers on both Android and iOS devices. You can access the full pesobet platform — including live casino, slots, bingo, and your account management — directly through your mobile browser without needing to download a separate app. The mobile experience is designed to be smooth and responsive, whether you're playing on a smartphone in Manila or a tablet in Cebu.

Yes. All games on pesobet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed from licensed studios with professional dealers and are subject to independent auditing. pesobet is committed to providing a transparent and fair gaming environment for all Filipino players.

pesobet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. pesobet also employs two-factor authentication (2FA) for account logins and conducts regular security audits. For full details on how your data is collected, stored, and used, please read our Privacy Policy.

If you suspect that someone has accessed your pesobet account without your permission, take these steps immediately:

• Change your password right away via the account settings or the "Forgot Password" link
• Contact pesobet's 24/7 live chat support to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorized activity
• Change the password on your email account as well, since it may also be compromised

pesobet takes account security very seriously and will investigate all reported incidents promptly.

pesobet provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — daily, weekly, or monthly caps on how much you can deposit
• Loss limits — caps on how much you can lose in a given period
• Session time limits — automatic logout after a set duration
• Reality checks — periodic pop-ups showing your session time and net activity
• Take a Break — temporary account suspension for 24 hours, 7 days, or 30 days
• Self-exclusion — longer-term or permanent account suspension

For full details, visit our Responsible Gaming page.

You can request self-exclusion directly through your pesobet account settings under the Responsible Gaming section. Choose your preferred exclusion period — options range from 6 months up to permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. If you need assistance, contact pesobet's live chat support and a team member will process your request right away. Remember: "Gambling is addictive. Know when to stop."

If you or someone you know is struggling with problem gambling, help is available. pesobet encourages players to reach out to professional support services. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and guidance for Filipino players. You can also speak to a mental health professional or counselor — the National Center for Mental Health (NCMH) in the Philippines offers support services. pesobet's own responsible gaming tools are a good first step — visit our Responsible Gaming page to learn more.